Coastal Tech Solutions ("we", "us" or "our") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). This policy explains what we collect, why, and the choices you have. It forms part of our Terms & Conditions.
1. Information we collect
We collect only the information we need to provide our services, including:
- Contact details — such as your name, email address and phone number, when you contact us, request a quote, or create an account.
- Order & account information — the services or products you request, invoices, and data you enter into our products (for example, Syncra or Zenti).
- Payment information — processed securely by our payment provider, PayFast. We do not store your full card or banking details on our systems.
- Technical information — basic website usage data, such as browser type and pages visited, to help us keep the site working and secure.
2. How we use your information
We use your personal information to:
- Provide, maintain and support the services and products you request;
- Process payments, issue invoices and manage subscriptions;
- Respond to your enquiries and provide customer support;
- Send you service-related communications (such as quotes, invoices and reminders);
- Meet our legal, tax and regulatory obligations.
We will only use your information for the purpose it was collected, or a compatible purpose, unless you agree otherwise or the law requires it.
3. Sharing your information
We do not sell your personal information. We share it only with trusted service providers who help us operate — such as our payment provider (PayFast) and hosting providers — and only to the extent needed to deliver our services. We may also disclose information where required by law.
4. Data security & retention
We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access or misuse. We keep your information only for as long as necessary to provide our services and to meet legal and accounting requirements, after which it is securely deleted or anonymised.
5. Your rights under POPIA
You have the right to:
- Request access to the personal information we hold about you;
- Ask us to correct or update inaccurate information;
- Ask us to delete information we no longer need to keep;
- Object to certain processing of your information;
- Lodge a complaint with the Information Regulator of South Africa.
To exercise any of these rights, contact us using the details below.
6. Contact us
For any privacy questions or requests:
- Email: info@coastaltechsolutions.co.za
- WhatsApp: +27 61 159 9744
- Location: Durban, South Africa